‘Electronic tolls will work only if implemented well’

(NST) – Road Safety Department director-general Datuk Dr Tam Weng Wah said the multi-lane road segments would prevent slowing down of vehicles and ease congestion.

“I look forward to having this system as even SmartTag users have to slow down at the lanes.”

However, he said MHA, Touch ‘n Go vendor and relevant authorities would need to work hand-in-hand to educate Malaysians on using the Electronic Toll Collection (ETC) system.

“I find it strange that highway users here still prefer to pay cash, although we have Touch ‘n Go and SmartTag lanes. We still see people queuing up at the cash lane. They don’t mind waiting I suppose.

“The authorities need to educate the public on ETC, otherwise it will defeat the purpose of the MLFF system.”

Tam said ETC vendors could assist by charging an appropriate price for their device.

For example, SmartTag users could be allowed to exchange the device for one that was compatible with the MLFF system to prevent extra cost, he said.

He also noted that the highway concessionaires, system operators and MHA should ensure the system was well-maintained and the law should be well enforced.

Simitha Thuraisingam, 25, from Bangsar, said the system would be a success provided if it was implemented properly and maintained proficiently.

“Everyone who drives in Malaysia knows the torture of going through tolls, especially during the holiday season. With this drive-through system, I believe there’s a high potential to significantly ease traffic congestion, especially on the North-South Expressway (NSE).

“I mostly use the NPE and Sprint Expressway. The traffic jam at the toll plazas on the NPE isn’t too bad but Sprint can perhaps use this system.”

Marketing executive Adam Riff, 26, said the cost of the device might discourage drivers to use it.

“Being Malaysians, I doubt everyone will get the device, especially when many can’t even get a Touch ‘n Go now.

“The government should probably consider making it compulsory for everyone to use the ETC system and ensure there’s a law to run the system successfully.”

Radio news presenter Ayesha Rahim, 26, who often used the Damansara and Penchala link on Sprint Expressway, said the system would ensure faster and easier driving on highways.

“I believe the only downside to the system is that people can still cheat their way out by not paying the summons if they do not travel with the electronic device in their cars.”